At Segundo Coffee Lab, your privacy matters as much as your morning cup. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us online or in person.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you create an account or place an order
- Payment information (processed securely — we never store full card details)
- Order history and beverage preferences
- Messages you send us via contact forms or email
- Location data if you use our "find a location" feature (with your permission)
We also automatically collect certain technical data when you visit our site, such as IP address, browser type, pages viewed, and referring URLs.
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Improve our website, products, and services
- Send you promotions, new menu items, or events (only if you opt in)
- Respond to your questions and support requests
- Comply with legal obligations
Cookies & Tracking
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser at any time. Disabling cookies may affect some site functionality.
We may also use third-party analytics tools (like Google Analytics) to understand how visitors use our site. These tools collect anonymous, aggregated data.
Data Security
We use industry-standard encryption and security measures to protect your data. All payment transactions are processed through secure, PCI-compliant payment processors. While we work hard to keep your data safe, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Opt out of marketing communications at any time
- Data portability (receive a copy of your data in a usable format)
To exercise any of these rights, reach out to us:
privacy@segundocoffeelab.comThird-Party Links
Our website may contain links to third-party sites (social media, delivery platforms, etc.). We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
Questions about this policy? We're real people — reach out anytime.
privacy@segundocoffeelab.com